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Our commitment

We deliver support within the Information Technology Infrastructure Library (ITIL) framework. We are here to help, and our dedicated team strive to provide a range of support services that cover all your requirements - whenever you need us.

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Customer support handbook

Business Cloud Essentials

Our Cloud solutions can help you reimagine your business so that it is prepared for the digital era. Find out more about how we can help you transform the way you operate.

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Customer Response, Complaints and Abuse

Customer Response Time

Advanced is committed to responding to customers within 24 hours. If, at any point, you are unsatisfied with the level of service provided, please log a ticket through our support portal. Complaints will be received and acknowledged within a maximum of 5 working days. For more detail on our complaints and escalation process, please visit

Abuse Email

Please use the email address to contact us for any domain name related queries you may have, including complaints and instances of domain name abuse. You should expect to receive a response within a few hours and no more than 5 days.