Customer Response, Complaints and Abuse
Customer Response Time
Advanced is committed to responding to customers within 24 hours. If, at any point, you are unsatisfied with the level of service provided, please log a ticket through our support portal. Complaints will be received and acknowledged within a maximum of 5 working days. For more detail on our complaints and escalation process, please visit https://www.oneadvanced.com/support-centre/
Please use the email address Domains@OneAdvanced.com to contact us for any domain name related queries you may have, including complaints and instances of domain name abuse. You should expect to receive a response within a few hours and no more than 5 days.