Progressive Casualty Insurance Company (Progressive), headquartered in the Cleveland suburb of Mayfield Village, Ohio, has 25,000 employees in more than 450 offices throughout the United States. Progressive needed to accommodate an increasing number of policyholders and meet the business needs for expanded status, form, and address fields in their databases and related applications.
This involved more than 30 database columns and 14 million lines of code. The scope of the systems affected by the change, combined with a zero-tolerance policy for the disruption of business and compliance requirements made for a complex endeavour.
This in-depth case study provides an overview of the project and shares how Progressive is now well positioned to continue rapid expansion of its policyholder base for many years to come.